Regardless of how an organization deals with changing circumstances, it must know where it is going and needs a strategy to define how it will arrive at its destination.
strategic planning
Balanced Scorecard Gone Bad – What’s that Funky Smell?
I had a distressing phone conversation earlier this week. A former client called to say they were at a decision-point. They were trying to decide if they wanted to keep using their balanced scorecard system or not. He went on to say, “to be quite honest,...