KPI / performance measurement

How do we determine how effective we are in achieving our desired goals and objectives, whether in our personal life or at work?

Let’s say our organization needs to buy a fleet of vehicles and we have two procurement teams. We tell team 1 that we want quiet, blue, four-door, fuel-efficient cars. We tell team 2 that we want world-class, high-quality, great-value, high-performing...

I arrived to pick up my daughter on the last day of art camp just in time for program evaluations. Since we at the Balanced Scorecard Institute (BSI) use evaluation data for course improvement, I was intrigued to watch a room full of six- to nine-year-olds...

We’ve received a lot of interest in our new KPI Certification Program. In fact, one woman said she couldn’t wait until the first scheduled program offering. She also wanted to know if we had a handy list of the most important principles – she wanted a...

Have you heard the common legend that scientists have proven that bumblebees, in terms  of aerodynamics, can’t fly?  This is a myth that came about because about eighty years ago an aerodynamicist made this statement based on an assumption that the bees’ wings were a...

Some of our clients use Franklin Covey’s methods to improve human and organizational performance, including the use of WIGs (Wildly Important Goals). I’ve wrestled with how to integrate Covey’s approach, which is sometimes loosely or creatively applied,...

Have you ever known someone whose brain works faster than they can talk or write?  They often appear to be making leaps of logic when actually, their brain is working through logical steps but they are only communicating their first and last thought in the...

I am absolutely addicted to the television show, “Big Bang Theory.”  Have you seen it?  I catch myself laughing out loud at it...even when watching it on planes (yes, that’s a little embarrassing). People who are fluent in the language of math and science...