KPIs: What They Are and Why Your Organization Needs Them

Recorded May 16, 2017 - Replay Available

  • 30 May 2017
  • Author: David Wilsey
  • Number of views: 15167
KPI ConceptRecorded May 16, 2017 - Replay Available Below

Many managers we talk to are embarrassed by the way their organization measures and reports their performance. But why? Most agree that performance measurement is a foundational element of good management and a key to success. Surprisingly, most struggle to:

  • Easily find meaningful Key Performance Indicators (KPIs)
  • Get true buy-in to performance measurement
  • Strongly align measures to strategy
  • Use measures to drive improvement
In some cases, their employees aren’t even literate in KPI terminology and don’t realize that measurement is a key discipline needed for successful management. Or they have developed bad habits that lead to trivial measures that aren’t meaningful.

If you or your team is struggling with these issues, join David Wilsey, Chief Operating Officer of the Balanced Scorecard Institute, for the next installation of our “Back to the Basics” series of free webinars and learn how mastering KPIs might be the secret to your organization’s success.

In this 30-minute session, we will review some of the fundamental questions that you need to address in order to get started, such as:

  • What is a KPI?
  • How can KPIs help your organization succeed?
  • What are the steps in KPI development?
  • What are some of the common challenges of KPIs?
  • What are some tips and tricks to help improve KPI development in your organization?


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