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Articles and Videos

5 Steps to Find the Right Measures

  • 11 September 2013
  • Author: Stacey Barr
  • Number of views: 628
  • 0 Comments

How to find the right measures is the most asked question in the field of performance measurement. And it's little wonder, because the more meaningful measures track outcomes which tend to be less tangible than the traditional things we've measured, like how many widgets we produced.

How do you translate results so intangible as employee morale or service quality or corporate image into solid, robust measures?

The framework described here is an excerpt of the PuMP methodology, which provides a systematic approach for taking almost all of the pain out of the challenge of finding the right measures.

Are You Underestimating the Performance Measurement Effort?

Most people only see the tip of the performance measurement iceberg - and that's why their measures fail.

  • 23 April 2010
  • Author: Stacey Barr
  • Number of views: 218
  • 0 Comments

Models like the Balanced Scorecard, the Performance Prism, Triple Bottom Line, and so on offer various approaches for measuring different aspects of business performance. You may or may not be one of the organizations that have successfully put such frameworks to good use, ending up with a collection of useful and useable performance measures that you regularly and easily use in your decision making.

It you are one of those organizations, this article will likely confirm what you already know to be true about successfully measuring performance. If, on the other hand, you aren’t one of those organizations, this article will give you some clues about what’s really involved in getting a collection of useful and useable performance measures.

What Should Your Company Measure Besides Financial Results?

  • 15 April 2009
  • Author: Will Kaydos
  • Number of views: 236
  • 0 Comments
Most people don’t recognize that performance measurement lies at the heart of the improvements we humans have made in our standard of living in the past few centuries. That’s because almost all of the gains can be linked to using the Scientific Method to determine cause-effect relationships - and that requires measurement.

5 Goals For The Performance Measure Practitioner

It's time to take performance measurement and management seriously

  • 11 February 2009
  • Author: Stacey Barr
  • Number of views: 283
  • 0 Comments
We've wasted too many years playing around at the edges of measuring performance in our organizations. Debating over what kind of scorecard framework to use. Investing in dashboard software because of the bells and whistles and flashing traffic lights. Measuring things just because we always have or just because we can or just because someone asked us to.
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